Terms & Sales Policies
Hello! Thank you for your interest in Aviator Camera Gear. We make high quality, affordable gear for filmmakers. Please familiarize yourself with our policies.
Terms & Sales Policies
TERMS AND CONDITIONS OF USE – By using this site you agree to be subject to the following terms and conditions. Our lawyers make us say that.
If we ship you a defective item please contact us for an RMA# within 3 days of delivery. We cannot accept any returns without an RMA#. Once we’ve inspected the unit and determined it to be a manufacturing defect, we will gladly exchange it for the same model. If you want to return an non-defective item please contact us for an RMA#. Requests for non-defective returns must be made within 3 days of delivery. These returns must be in their original condition (can not have been used) and include all their original packaging in original condition – including the shipping box. Please note there is a minimum 20% restocking fee for all non-defective returns. Why 20%? We are sure you wouldn’t want to receive a used item. And we won’t send buyers used items. Our products are precision instruments so all non-defective returns go through a very lengthy inspection process to make sure they are in absolutely new condition. If our inspection determines that the unit is not in absolutely new condition additional fees up to the full purchase price will limit the purchasers refund. End user is responsible for all shipping costs of returns. Please insure the return shipment and pack it carefully. We are not responsible for damages or loss in shipping.
Please make sure all shipping and product selection information is correct. In order to get you your orders with lightning speed we use an automated system that gives us little to no time to make changes before your order has been picked up, labeled, and placed into the shipping area. Since this is all handled at a dedicated fulfilment center (and not at our office), we have no way of making changes once your order has entered the system.
To keep your shipping costs as low as possible items are only insured up to $100, if you require additional insurance, please let us know. Nice Industries and Aviator Camera Gear are not responsible for the insurance of the package.
International Orders Duties, Taxes, Vat, etc.:
International buyers are responsible for all import duties, taxes, VAT, and other fees issued by your country. We’re sorry, but we cannot mark items at a lower value or describe them as “gifts” on the import documents.